A friend and I decided to return to the game for the new 2019 server.
I couldn’t remember my password so I entered my email and reset the password. I received a new password by email and entered it and Authentication failed again, I tried doing this 4 times before submitting a ticket about the issue.
I submitted my support ticket on April 8th, and so far I’ve only received the auto-generated email and nothing else.
SO, I made a new account. Tried to log into the game and got authentication failure again.
Support, if you can see this my email associated with my account and my ticket is: email@example.com.