Lost character, armor and weapons during transfer

[Clean]

Lost character attempting to transfer from official server 8057 to 8047.
Clan name: 12 Kings
Character name: Smoke

Also lost during transfer from official server 3589 to 8056 earlier this week.
Clan name: Teikoku
Character name: DEEZ

Error processing transfer on Client during Import: TokenFailed

[Pliskin]

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Character transfer issues” as the reason type.

@Ignasis

How to contact us

If you want to report players, clans, exploits, or connectivity issues in any of our Official Servers, please contact us through Zendesk , our team will get back to you using the provided email.

Make sure that you fill all the text fields with accurate information, and that you provide irrefutable veridic proof and evidence to back up your report. This includes, but is not limited to, screenshots, videos, timestamps, names of characters and guilds, profiles.

We won’t be able to refund or return any loss of property caused by an infraction or abuse and as a result, any such requests will be dismissed.