# Lost Online Connection Bug, still exists with 1-7-20 patch **URL:** \ **Category:** PC Discussion\ **Created:** [July 2, 2020, 3:18pm UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578 "2020-07-02T15:18:48Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Jimoacha](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/jimoacha/32/52279_2.png) [@Jimoacha](https://forums.funcom.com/u/Jimoacha)\ **Post date:** [July 2, 2020, 3:18pm UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578/1 "2020-07-02T15:18:48Z")
Online Official Servers BUG Any ( America * * * Every time I attempt to connect to online games, I get an incorrect “Lost Online Connection” dialog. If I wait and do not close the dialog, I see the server list populate beneath the dialog, so obviously I am online. This bug never happened prior to the start of patches in June, and has happened with every patch since. This makes it impossible to play online! ![Lost_Online_Connection_bug](https://global.discourse-cdn.com/funcom/original/3X/e/e/eec54ad91af38a89ec3425b51a67d45de7c04c8e.png) Windows 8.1, 16GB, Fast AMD CPU, Fast AMD GPU. Game launched via Steam. I have updated Internet Security Settings to include TLS 1.2, .etc as suggested, this has no effect on the bug for me. * * * Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug: 1. Run game 2. Observe “Logging In” dialog 3. Play Online 4. Get incorrect dialog 5. You are sent back to main menu screen ---
**Author:** ![Ignasi](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/ignasi/32/77658_2.png) [@Ignasi](https://forums.funcom.com/u/Ignasi)\ **Post date:** [July 3, 2020, 10:11am UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578/2 "2020-07-03T10:11:09Z")
Hey @Jimoacha Could you send us one of your logs when this issue happens so our team can have a better look at what’s causing it? ---
**Author:** ![Jimoacha](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/jimoacha/32/52279_2.png) [@Jimoacha](https://forums.funcom.com/u/Jimoacha)\ **Post date:** [July 3, 2020, 7:14pm UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578/3 "2020-07-03T19:14:17Z")
Yes I am happy to send you anything I can. Please tell me what you want, and how to get it. ---
**Author:** ![Jimoacha](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/jimoacha/32/52279_2.png) [@Jimoacha](https://forums.funcom.com/u/Jimoacha)\ **Post date:** [July 4, 2020, 12:46pm UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578/4 "2020-07-04T12:46:10Z")
@Ignasi Please tell me where to find the logs and how to send them to you. Thanks. ---
**Author:** ![bbtech](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/bbtech/32/51796_2.png) [@bbtech](https://forums.funcom.com/u/bbtech)\ **Post date:** [July 4, 2020, 1:42pm UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578/5 "2020-07-04T13:42:24Z")
It’s the weekend. You will not receive a response for 2 more days, but the response will come. ---
**Author:** ![Zyshroom](https://avatars.discourse-cdn.com/v4/letter/z/51bf81/32.png) [@Zyshroom](https://forums.funcom.com/u/Zyshroom)\ **Post date:** [July 4, 2020, 2:50pm UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578/6 "2020-07-04T14:50:38Z")
Have a read through these, might be worth a look. > **[How to find game databases and log files - Conan Exiles](https://www.conanexiles.com/blog/find-game-databases-log-files/)** > > During the Early Access process we might ask you to send us some game related files in order to get to the bottom of a particular problem. This is especially important for the hopefully few times when the game crashes to desktop. What we will usually... > **[Crashes & Bug Report Help Page :: Conan Exiles General Discussions](https://steamcommunity.com/app/440900/discussions/0/1692659135921935829/)** > > (Please leave a comment if there's something you'd like to see included, edited, or added to this list - thank you in advance) BEFORE you create a new bug report, let's check if you are having any of the same issues other Conan Exiles players have... ---
**Author:** ![Jimoacha](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/jimoacha/32/52279_2.png) [@Jimoacha](https://forums.funcom.com/u/Jimoacha)\ **Post date:** [July 6, 2020, 6:08pm UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578/7 "2020-07-06T18:08:05Z")
Log with multiple attempts to go to ‘Play Online’ screen, with repeated results of ‘Lost Online Connection’. [https://drive.google.com/file/d/1sPfXqY3Rbv-6jO0n9Q5aNWLzyUVVtjcj/view?usp=sharing](https://drive.google.com/file/d/1sPfXqY3Rbv-6jO0n9Q5aNWLzyUVVtjcj/view?usp=sharing) ---
**Author:** ![Hugo](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/hugo/32/25184_2.png) [@Hugo](https://forums.funcom.com/u/Hugo)\ **Post date:** [July 7, 2020, 10:34am UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578/8 "2020-07-07T10:34:23Z")
Thank you, we’ll relay this information to our team. ---
**Author:** ![Jimoacha](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/jimoacha/32/52279_2.png) [@Jimoacha](https://forums.funcom.com/u/Jimoacha)\ **Post date:** [July 10, 2020, 9:31pm UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578/9 "2020-07-10T21:31:42Z")
This is still busted today (7/9/20 patch)… ---
**Author:** ![Elldren](https://avatars.discourse-cdn.com/v4/letter/e/a88e4f/32.png) [@Elldren](https://forums.funcom.com/u/Elldren)\ **Post date:** [July 11, 2020, 6:24am UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578/10 "2020-07-11T06:24:18Z")
I am having this same issue, following the same steps to reproduce. Also running Windows 8.1, with 8GB ram and Intel core i5 4430 CPU and nvidia GTX 750 Ti also launching through Steam Log is available on request (I can’t post a link yet \>\_\<) ---
**Author:** ![Solcane](https://avatars.discourse-cdn.com/v4/letter/s/2acd7d/32.png) [@Solcane](https://forums.funcom.com/u/Solcane)\ **Post date:** [July 11, 2020, 7:46am UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578/11 "2020-07-11T07:46:28Z")
same problem 3 times posted here videos, when appear the window with “Lost Internet connection” 3 videos from different days Nothing Decided not disturb Funcom support 😀 ---
**Author:** ![Preacher](https://avatars.discourse-cdn.com/v4/letter/p/46a35a/32.png) [@Preacher](https://forums.funcom.com/u/Preacher)\ **Post date:** [July 11, 2020, 6:57pm UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578/12 "2020-07-11T18:57:16Z")
I am getting the same just installed game as using a new pc and says i have no internet connection when i do very odd, can send log if required. ---
**Author:** ![Solcane](https://avatars.discourse-cdn.com/v4/letter/s/2acd7d/32.png) [@Solcane](https://forums.funcom.com/u/Solcane)\ **Post date:** [July 12, 2020, 11:39am UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578/13 "2020-07-12T11:39:44Z")
have a same problem can play only after many tries [Game Db file](https://drive.google.com/file/d/1uU4Re1l5y2KVBJqQrQACQZDSAI_B0ebg/view?usp=sharing) [ConanSandbox log](https://drive.google.com/file/d/1x3BFCoHyj6sjKbC3U5faN97isg7qa1cT/view?usp=sharing) ---
**Author:** ![Preacher](https://avatars.discourse-cdn.com/v4/letter/p/46a35a/32.png) [@Preacher](https://forums.funcom.com/u/Preacher)\ **Post date:** [July 12, 2020, 3:18pm UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578/14 "2020-07-12T15:18:02Z")
I just updated my windows and it works so suggest installing all windows updates if you can ---
**Author:** ![Chapadoq](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/chapadoq/32/12971_2.png) [@Chapadoq](https://forums.funcom.com/u/Chapadoq)\ **Post date:** [July 13, 2020, 5:51am UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578/15 "2020-07-13T05:51:57Z")
J’ai le même problème, et ça dure ! Plus les joueurs perdus ! Funcom arrêtez de boire de l’hydromel ! I have the same problem, and it lasts! No more lost players! Funcom stop drinking mead! Jag har samma problem, och det varar! Inga fler förlorade spelare! Funcom sluta dricka mjöd! Jeg har det samme problem, og det varer! Ikke flere tabte spillere! Funcom stopper med at drikke enge! ---
**Author:** ![T3rrorK3ks](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/t3rrork3ks/32/55135_2.png) [@T3rrorK3ks](https://forums.funcom.com/u/T3rrorK3ks)\ **Post date:** [July 13, 2020, 2:28pm UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578/16 "2020-07-13T14:28:17Z")
I´m really sick and tired of that problem. Everyday i have the same issue : “you are not connected” i made all my windows updates. i cleared the saved logs like someone sayed few weeks ago, i made everything i found to reconnect to any server (official or unofficial) and everyday i have the same problem again. HELP ME PLEASE ---
**Author:** ![Hugo](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/hugo/32/25184_2.png) [@Hugo](https://forums.funcom.com/u/Hugo)\ **Post date:** [July 14, 2020, 12:34pm UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578/17 "2020-07-14T12:34:46Z")
@Solcane Thank you for taking the time to provide us with your logs, we’ve forwarded them to the developers. @Chapadoq and @T3rrorK3ks, please follow [this guide](https://www.conanexiles.com/blog/find-game-databases-log-files/) on how to gather the logs for your game sessions after running the game, getting the connectivity issue, then exiting. Feel free to then share the logs privately with us through DM. ---
**Author:** ![Solcane](https://avatars.discourse-cdn.com/v4/letter/s/2acd7d/32.png) [@Solcane](https://forums.funcom.com/u/Solcane)\ **Post date:** [July 17, 2020, 10:52am UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578/18 "2020-07-17T10:52:31Z")
@Hugo thank you, this is nice… But… [![]( " - YouTube") ](https://www.youtube.com/watch?v=juBlNFR5Lng) ---
**Author:** ![Skorp61](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@Skorp61](https://forums.funcom.com/u/Skorp61)\ **Post date:** [July 19, 2020, 11:37am UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578/19 "2020-07-19T11:37:48Z")
I have a same problem.I cant play online. [Gamedb File](https://drive.google.com/file/d/15aaGoQ7OH_rZ_Ga-Z9vPN58jmyD0cry7/view?usp=sharing) [ConanSandbox.log](https://drive.google.com/file/d/1j1yWqjVEySuC5h6WIzT3sBAMCaqnGX8u/view?usp=sharing) ---
**Author:** ![Jimoacha](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/jimoacha/32/52279_2.png) [@Jimoacha](https://forums.funcom.com/u/Jimoacha)\ **Post date:** [July 19, 2020, 5:15pm UTC](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578/20 "2020-07-19T17:15:12Z")
Still happening for me… so tired of this bug. I’ve applied all Windows 8.1 patches / updates. I’ve changed my Internet Security options as requested. As I’ve said over and over, this never happened before this round of patches starting in late June. Over a month of patches and still not fixed. [Next page](https://forums.funcom.com/t/lost-online-connection-bug-still-exists-with-1-7-20-patch/128578.md?page=2)