Membership rewards bug

So I took one month, then another, of membership and I had access to up to 60 days membership rewards. Then my husband told me to take yearly membership, and we tried to (paying 83 euros), but then it didn’t work, the money wouldn’t be taken, the date of end of membership was still the same. So we canceled that last payment, but now, I can only access the 1st reward (teleportation coins), but I still have payed until may to play, so whhy can’t I access my membership rewards anymore ? It looks reset, but the money for two months is still gone, and I’m still appearing as suscribed until may.

Thanks for reading !

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