I entered a payment on one “system” and it was stuck in pending then failed. I entered in a different way with advice from user in game and it now says successful, and that game time has started, but I am not listed as premium on the site or in the game. Please help. 
Hoping to get a reply at some point. 
send a message to @AndyB he can help.
Thanks for the tip. Did that yesterday, still a no go. 
Thought I had action but it was my own reply from yesterday.
So many annoying things in free to play! I advise everyone to go premium! Hope to get there soon myself!
no chance to get fast support ,i have the same problem i buy more playtime now i am FTP ,and i am useing ■■■ times the same payment with out problems funcom has now the money and i have zero
почему у меня не работает прем у меня оплачено больше года
у меня все работает только нет свободных слотов под персов
потому что нет поддержки игры
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