My character on one server is continually being hacked, how do I report this?

[Kikigirl]

It is a hack and you need to report them to get action.

@Kikigirl

How to properly report:
• Record a video of the hacker cheating with nameplate visible, upload to Youtube or equivalent website
• If a video is not possible, ensure that you write a detailed description of events, avoid conjecture, state FACTS, example: “My loot in locked large chests are missing, there are no logs to show what happened” also;
• Have a screenshot of either the nameplate or playerlist highlighting their name, FuncomID and clan name - the ID is most important
• If you are not sure who did it, do not assume, and contrary to popular opinion a 123#00000 or special character account is not indicative of a cheater
• If there are chats in global of admission then screenshot it or record it
• Head on over to https://funcom.zendesk.com/hc/en-us/requests/new, select Report a Player for request type, input all of the info and submit
• You will receive an automated email, this is normal
• If there are additional occurrences, gather the proof and reply to the email and keep updating it - do not make another report for the same problem
• Should you receive an email about “hope the situation has resolved itself”, this is an automated email. If the issue is not resolved, reply to it and state it has not
• Be polite to the Zendesk staff, writing a nasty report or responses in email can make things more difficult than they already are, treat them as if you were the one receiving the report

Encourage all others affected to do the same but don’t announce it while the hacker(s) is online.

If you follow the quoted link above there’s more tips.