# My Game at PS5 doesn't launch **URL:** \ **Category:** PlayStation Bug Reports\ **Tags:** dev-reply, bug\ **Created:** [September 17, 2023, 5:31pm UTC](https://forums.funcom.com/t/my-game-at-ps5-doesnt-launch/239723 "2023-09-17T17:31:47Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![presidex90](https://avatars.discourse-cdn.com/v4/letter/p/c6cbf5/32.png) [@presidex90](https://forums.funcom.com/u/presidex90)\ **Post date:** [September 17, 2023, 5:31pm UTC](https://forums.funcom.com/t/my-game-at-ps5-doesnt-launch/239723/1 "2023-09-17T17:31:47Z")
Hello There i did all the necessary update that’s game required and nothing happens… i try to shut of my ps5 for a couple of minutes nothing happens i try to restart still the same … deleted the game anddownloaded again still the same problem… ---
**Author:** ![Caroll](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/caroll/32/128898_2.png) [@Caroll](https://forums.funcom.com/u/Caroll)\ **Post date:** [September 18, 2023, 9:57am UTC](https://forums.funcom.com/t/my-game-at-ps5-doesnt-launch/239723/2 "2023-09-18T09:57:53Z")
Greetings from Hell! And welcome to our forum. Thank you for your report. Can you share with us if you receive any error messages? Also, is your console on a wired or wireless internet connection? We appreciate your patience while we review your case. ---
**Author:** ![presidex90](https://avatars.discourse-cdn.com/v4/letter/p/c6cbf5/32.png) [@presidex90](https://forums.funcom.com/u/presidex90)\ **Post date:** [September 18, 2023, 3:15pm UTC](https://forums.funcom.com/t/my-game-at-ps5-doesnt-launch/239723/3 "2023-09-18T15:15:26Z")
Not when i just start launching the game after loading screen disappears is everything black i checked all cords of the console i remove all of them and reconnect them again nothing happens still the same And i use wired connection ---
**Author:** ![Caroll](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/caroll/32/128898_2.png) [@Caroll](https://forums.funcom.com/u/Caroll)\ **Post date:** [September 19, 2023, 11:59am UTC](https://forums.funcom.com/t/my-game-at-ps5-doesnt-launch/239723/4 "2023-09-19T11:59:12Z")
Greetings, Thank you for your reply. Please try to get your console into safe mode and attempt to change the screen settings. Here’s more information on how to proceed from the platform holder: > **[How to use Safe Mode on PS5 consoles and PS4 consoles](https://www.playstation.com/en-us/support/hardware/safe-mode-playstation/)** > > Learn how and when to access Safe Mode, a troubleshooting tool designed to help resolve data and display issues on PlayStation®5 consoles and PlayStation®4 consoles. “Select Change Resolution or Change HDCP Mode. These options can be helpful when troubleshooting issues with blank screens.” We hope this helps! ---
**Author:** ![presidex90](https://avatars.discourse-cdn.com/v4/letter/p/c6cbf5/32.png) [@presidex90](https://forums.funcom.com/u/presidex90)\ **Post date:** [September 20, 2023, 12:48am UTC](https://forums.funcom.com/t/my-game-at-ps5-doesnt-launch/239723/5 "2023-09-20T00:48:10Z")
No doesn’t work i tryed both of thems… still the same… maybe am gonna ask for refund… ---
**Author:** ![Caroll](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/caroll/32/128898_2.png) [@Caroll](https://forums.funcom.com/u/Caroll)\ **Post date:** [September 20, 2023, 10:02am UTC](https://forums.funcom.com/t/my-game-at-ps5-doesnt-launch/239723/6 "2023-09-20T10:02:26Z")
Greetings, We appreciate you trying the troubleshooting steps. We shared the information with our team for more investigation. Please, keep your eyes on your forum notifications as we might reach out in private to request more details. ---
**Author:** ![presidex90](https://avatars.discourse-cdn.com/v4/letter/p/c6cbf5/32.png) [@presidex90](https://forums.funcom.com/u/presidex90)\ **Post date:** [September 20, 2023, 6:45pm UTC](https://forums.funcom.com/t/my-game-at-ps5-doesnt-launch/239723/7 "2023-09-20T18:45:25Z")
Ok thank you! 👍 ---
**Author:** ![presidex90](https://avatars.discourse-cdn.com/v4/letter/p/c6cbf5/32.png) [@presidex90](https://forums.funcom.com/u/presidex90)\ **Post date:** [September 26, 2023, 10:58pm UTC](https://forums.funcom.com/t/my-game-at-ps5-doesnt-launch/239723/8 "2023-09-26T22:58:35Z")
What gonna happen with the bug/glitch? ive been Waiting for responding so many day’s… and no one answered… i was checking the forum every day for new but nothing… ---
**Author:** ![Caroll](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/caroll/32/128898_2.png) [@Caroll](https://forums.funcom.com/u/Caroll)\ **Post date:** [September 28, 2023, 1:08pm UTC](https://forums.funcom.com/t/my-game-at-ps5-doesnt-launch/239723/9 "2023-09-28T13:08:11Z")
Greetings, Thank you for your reply. We shared the information with our team and they are still hard at work trying to narrow down what might be the cause of the issue. We appreciate your assistance and understanding. ---
**Author:** ![presidex90](https://avatars.discourse-cdn.com/v4/letter/p/c6cbf5/32.png) [@presidex90](https://forums.funcom.com/u/presidex90)\ **Post date:** [October 2, 2023, 2:35pm UTC](https://forums.funcom.com/t/my-game-at-ps5-doesnt-launch/239723/10 "2023-10-02T14:35:26Z")
Hello🤘 ! I think i find the solution at my issue/problem … i tryed something new for me , yesterday i had idea to delete my Game Save Data(corrupted data probably) from my ssd of ps5 and works with no problem , but i still Have my insecurities if This gonna happen again when am gonna play 1 or 2 stage’s and my Game Save Data gonna corrupted again… ---
**Author:** ![Caroll](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/caroll/32/128898_2.png) [@Caroll](https://forums.funcom.com/u/Caroll)\ **Post date:** [October 2, 2023, 5:01pm UTC](https://forums.funcom.com/t/my-game-at-ps5-doesnt-launch/239723/11 "2023-10-02T17:01:12Z")
Hey! 🤘 Thanks for letting us know. If by any chance it happens again, please take note of as many details as you can. Such as: what stage you were in, how long you’ve been playing, what weapons you used, what enemies are on screen, etc. Any additional detail is appreciated by our dev team! ---
**Author:** ![system](https://global.discourse-cdn.com/funcom/original/1X/8d85ca8a66fb78fa7574e255b50aa722d634177b.png) [@system](https://forums.funcom.com/u/system)\ **Post date:** [October 9, 2023, 5:01pm UTC](https://forums.funcom.com/t/my-game-at-ps5-doesnt-launch/239723/12 "2023-10-09T17:01:22Z")
Closed on October 9, 2023, 5:01pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.