Since the release of the new chapter they’re heavily impacted by a big mess up on their part dealing with account bans. Crom coin balances went into the negative for a lot of PC players and it resulted in immediate ban. I wouldn’t expect any quick responses currently due to this and other issues. Also, much of the team is on holiday until mid January. I’ve been considering reporting a couple people on my server as well for stuff, but I know it’ll fall on deaf ears for now.