# New engine client won't start

**URL:** <https://forums.funcom.com/t/new-engine-client-wont-start/18221>\
**Category:** Support\
**Created:** [June 16, 2018, 1:34am UTC](https://forums.funcom.com/t/new-engine-client-wont-start/18221 "2018-06-16T01:34:06Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![skygod](https://avatars.discourse-cdn.com/v4/letter/s/ebca7d/32.png) [@skygod](https://forums.funcom.com/u/skygod)\
**Post date:** [June 16, 2018, 1:34am UTC](https://forums.funcom.com/t/new-engine-client-wont-start/18221/1 "2018-06-16T01:34:06Z")

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Ok so I know the new engine is flawed {esp in ICC and Rome) but I did used to like to use it when, for instance, making alien armor with my trader and running around doing social armor quests. But lately the new engine client won’t start: just a black screen. Windows 10, nvidia dual 560’s I tried reinstalling. The new engine is pretty, and I miss it. : (

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**Author:** ![dduath](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/dduath/32/7651_2.png) [@dduath](https://forums.funcom.com/u/dduath)\
**Post date:** [June 16, 2018, 3:14pm UTC](https://forums.funcom.com/t/new-engine-client-wont-start/18221/2 "2018-06-16T15:14:48Z")

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Hi there,  
having the same problem on my new low end lenovo 13’’ laptop with nvidia mx 150 and an uhd 620 graphics card. win10.  
after reinstalling the client (5 times) still not possible to start the new client, only getting a black window with "impossible to send information).  
i’ve tried disabling firewall, and various graphic settings, not able to log in.  
pls halp!

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**Author:** ![equilibrium](https://avatars.discourse-cdn.com/v4/letter/e/7bcc69/32.png) [@equilibrium](https://forums.funcom.com/u/equilibrium)\
**Post date:** [June 17, 2018, 4:32am UTC](https://forums.funcom.com/t/new-engine-client-wont-start/18221/3 "2018-06-17T04:32:59Z")

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try giving adm permission on AO Dir

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**Author:** ![skygod](https://avatars.discourse-cdn.com/v4/letter/s/ebca7d/32.png) [@skygod](https://forums.funcom.com/u/skygod)\
**Post date:** [June 26, 2018, 5:20am UTC](https://forums.funcom.com/t/new-engine-client-wont-start/18221/4 "2018-06-26T05:20:01Z")

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Running as admin does not help. New engine client will not start. : (

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**Author:** ![dduath](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/dduath/32/7651_2.png) [@dduath](https://forums.funcom.com/u/dduath)\
**Post date:** [June 26, 2018, 6:25am UTC](https://forums.funcom.com/t/new-engine-client-wont-start/18221/5 "2018-06-26T06:25:51Z")

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ok, problem solved.  
i just had to install old directx 9 runtime.  
available from microsoft downloads.  
thanks - see you ingame 😃

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**Author:** ![skygod](https://avatars.discourse-cdn.com/v4/letter/s/ebca7d/32.png) [@skygod](https://forums.funcom.com/u/skygod)\
**Post date:** [June 27, 2018, 4:18pm UTC](https://forums.funcom.com/t/new-engine-client-wont-start/18221/6 "2018-06-27T16:18:09Z")

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That worked! Thanks

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**Author:** ![system](https://global.discourse-cdn.com/funcom/original/1X/8d85ca8a66fb78fa7574e255b50aa722d634177b.png) [@system](https://forums.funcom.com/u/system)\
**Post date:** [July 4, 2018, 6:18pm UTC](https://forums.funcom.com/t/new-engine-client-wont-start/18221/7 "2018-07-04T18:18:14Z")

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