New players bugging, freezing and not allowed to play conan exiles

Why my friends are ALL bugged and freezing and shutting down when they create their new characters in Conan Exiles???
There are about 3 now on my server, two are new accounts on Conan game.
They play for around 10 minutes then are “expelled” from the particular server and can’t log back in cause the game/map doesn’t load. They can go to a different server which is NOT the one they are coming to join my clan.