No support responses via customer support

Put in a ticket last weekend… Still no reply. I paid for FC points so I could do a character rename and payment was validated, but the FC points were never credited. Funcom Support #1101784

How long does it usually take customer service to just reach out and say “hello there, we are alive, we see you!”

Hi Skoopy, I’m sorry to hear you haven’t yet received a reply to your email request. I can confirm your ticket was received and is in our queue, so please keep an eye on your email inbox for updates. It will be answered as swiftly as possible. Your patience and understanding in this matter is greatly appreciated.