I am the raid leader of a progression raid force in T6. On Sunday 02.24.2019 20:58 UTC we finally killed Cetriss for the first time. The loot was set on masterloot. While we were busy positioning us for a screenshot one of my raiders accidently opened the box an looted the two Emerald Essences. This was possible due to the very well known exploit options you get with a certain emote. He was defiantely not aware of this exploit, he was smashing keys trying to hide GUI for the screenshot. Things happen, no big deal, he immidiately wrote a petition.
Today, three days later, the GM answered him that he can not give the Emerald Essences to the asigned characters, because the raid id resetted. 18 characters in that raid killed this boss the first time, and got the achievement at this kill for this boss, including his DT. One of the Essences is a soldier one, he still has it in his inventory, did not click it into his token inventory. His DT still needs Essences. So why should he try to give token to other characters if they were not looted by accident? Why should we suffer because it took the GMs 3 days to answer a petition? And why should we suffer because of an exploit that was reported a thousand times, but never got fixed?
I really have a hard time keeping my raidforce together, getting such crap from FC, after such a victory.
Ususally loot problems are fixed in the blink of an eye, the characters do not even have to be online.
Yeah, this may be only two Emerald Essences, we will get over it, but this is just really bad customer support.