# Nonexistent high ping preventing logon

**URL:** <https://forums.funcom.com/t/nonexistent-high-ping-preventing-logon/93890>\
**Category:** PC Discussion\
**Created:** [November 15, 2019, 4:19pm UTC](https://forums.funcom.com/t/nonexistent-high-ping-preventing-logon/93890 "2019-11-15T16:19:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Tliish](https://avatars.discourse-cdn.com/v4/letter/t/e36b37/32.png) [@Tliish](https://forums.funcom.com/u/Tliish)\
**Post date:** [November 15, 2019, 4:19pm UTC](https://forums.funcom.com/t/nonexistent-high-ping-preventing-logon/93890/1 "2019-11-15T16:19:29Z")

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Conan Exiles online official server #1800  
Misc  
PvP  
American

* * *

I have been unable to logon to my server for the past four days because the server claims that my ping is too high. I have been able to log on to other servers.

I have tested my ping with six different ping testers, and every one shows good ping times: average West Coast ping = 21ms, East Coast ping = 80ms, European/Asian = 116ms.

I have uninstalled and reinstalled to no effect.

I submitted a server report to Funcom but zero response from them, apparently their customer service relies on players rather than employees from what I can tell.

I’m at a loss as to what is causing the problem.

Has anyone got any ideas to help?

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**Author:** ![Tliish](https://avatars.discourse-cdn.com/v4/letter/t/e36b37/32.png) [@Tliish](https://forums.funcom.com/u/Tliish)\
**Post date:** [November 15, 2019, 4:22pm UTC](https://forums.funcom.com/t/nonexistent-high-ping-preventing-logon/93890/2 "2019-11-15T16:22:12Z")

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Oh, I forgot to mention that the server fails to show up at all under any option, and that the “ping too high” report comes when I attempt direct connection.

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**Author:** ![system](https://global.discourse-cdn.com/funcom/original/1X/8d85ca8a66fb78fa7574e255b50aa722d634177b.png) [@system](https://forums.funcom.com/u/system)\
**Post date:** [November 22, 2019, 4:23pm UTC](https://forums.funcom.com/t/nonexistent-high-ping-preventing-logon/93890/3 "2019-11-22T16:23:29Z")

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Closed on November 22, 2019, 4:23pm UTC

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