Edit: It took a bit too long time, but everything has been fixed and resolved. When support contacted me he was very helpful and professional. So be patient everyone and they will help you.
5 tickets created and no answer to any of them for almost 2 weeks. Twice I have been charged for the subscription and money taken from my account and haven’t got subscription active in the game even though it says on both websites it is active.
Last ticket #1165066