I have been through and done all my challenges this is not the forst time i have done this as well and not got my stuff i should of had all from doing challenges but only got free stuff so now i cant get the rest unless i buy something i already had

Did you buy the BP for this age? If yes and you still can’t, send a ticket to support via ZenDesk for them* to look into your account

I bought it for the first age and couldnt get it on second age it wouldnt let me

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great day!

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