# Official PvE-C #6438 has crashed/unable to log in

**URL:** <https://forums.funcom.com/t/official-pve-c-6438-has-crashed-unable-to-log-in/170369>\
**Category:** PC Bug Reports\
**Tags:** steam\
**Created:** [June 12, 2021, 5:31pm UTC](https://forums.funcom.com/t/official-pve-c-6438-has-crashed-unable-to-log-in/170369 "2021-06-12T17:31:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Alex\_Ulquiorra](https://avatars.discourse-cdn.com/v4/letter/a/58f4c7/32.png) [@Alex\_Ulquiorra](https://forums.funcom.com/u/Alex_Ulquiorra)\
**Post date:** [June 12, 2021, 5:31pm UTC](https://forums.funcom.com/t/official-pve-c-6438-has-crashed-unable-to-log-in/170369/1 "2021-06-12T17:31:18Z")

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**Game mode:** \*[ Select one: (Online official)  
**Type of issue:** \*[Select one: Crash | Bug]  
**Server type** : _[| PvE-Conflict |]_  
**Region:** _[US]_  
**Mods?** : _[No]_  
**Edition** : _[Steam]_

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## Bug Description:

While playing everyone online was disconnected instantly. While trying to reconnect the server is showing 9999 ping and no one can reconnect.

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## Expected Behavior:

The server to be running and able to connect without issue.

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## Installed Mods:

_If you answered ‘Yes’ to using mods, please list all your active mods. Otherwise, skip or delete this section._

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## Steps to Reproduce:

Tried to connect to the server after restarting PC and router, still encountered server down/9999 ping. Determined issue was with server and not end point user.

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**Author:** ![AndyB](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/andyb/32/79238_2.png) [@AndyB](https://forums.funcom.com/u/AndyB)\
**Post date:** [June 12, 2021, 6:55pm UTC](https://forums.funcom.com/t/official-pve-c-6438-has-crashed-unable-to-log-in/170369/2 "2021-06-12T18:55:09Z")

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Was able to access 6438 with no issues just now. It did look like it crashed about 90 minutes ago but it’s since recovered.

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**Author:** ![Alex\_Ulquiorra](https://avatars.discourse-cdn.com/v4/letter/a/58f4c7/32.png) [@Alex\_Ulquiorra](https://forums.funcom.com/u/Alex_Ulquiorra)\
**Post date:** [June 12, 2021, 11:04pm UTC](https://forums.funcom.com/t/official-pve-c-6438-has-crashed-unable-to-log-in/170369/3 "2021-06-12T23:04:16Z")

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Thank you, as you mentioned you can now enter the server, I hope the error does not pass again, it would be the third time in 15 days.

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**Author:** ![AndyB](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/andyb/32/79238_2.png) [@AndyB](https://forums.funcom.com/u/AndyB)\
**Post date:** [June 13, 2021, 11:04pm UTC](https://forums.funcom.com/t/official-pve-c-6438-has-crashed-unable-to-log-in/170369/4 "2021-06-13T23:04:20Z")

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Closed on June 13, 2021, 11:04pm UTC

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