Another suggestion, is it possible that u are logged in with another account by mistake (steam, etc)? The reason I am asking is because officials never wipe and rollbacks are not something Funcom do. They would only resort to a rollback on a PvE server in case somehow the server’s database is corrupted which is very rare.

Either way you will get back to level 20 in a matter of minutes so not much was lost. You can just start over.