I used to play on official EU pve servers since release. More than 300h played. Im not gonna go mad, but 1h after release, all official pve servers were full (at least the european, maybe all).
It takes a long time to find a slot, and there is no queue mechanic.
So I calmly and politely ask (before I come back from work and lose my mind XD) to Funcom to please, release the backup servers they said they had, and if possible or not enough, to add a queue system. Thanks