Official Server #1121 PvP Massive Lag

Ryu-Salazar · 2019-09-09T15:49:45.292Z

Game mode: Online official
Type of issue: Performance
Server type: PvP
Region: EU

Since last hotfix of 07.09.2019 we have massive lag bursts if some players are online for some time. It is not possible to play anymore and the server vanishes from game browser and is marked offline on internet pages. We have noch hint what is causong the issue.

Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug:

Join the server and play for some time with others.

Ignasi · 2019-09-10T08:40:36.215Z

Hey @Ryu-Salazar

It seems that server has been experiencing an unusual number of crashes lately. Should you have any extra information you would prefer not to disclose publicly, you can contact either @hugo or me privately so we can relay it to our team.
Thanks in advance.

Ryu-Salazar · 2019-09-10T13:51:16.491Z

Dear Ignasis,

thanks for your reply. Unfortunately I have no valueable information relating to this issue. I had some suspicions against a new player joined our server the same day as the hotfix (7.9.) getting to level 50 in less then 8 hours, however the issue happens with different players online, too.

Ryu-Salazar · 2019-09-12T08:02:48.456Z

Hello Ignasis, did you guys change something or performe some server side/micro patch the last few days? The last two days we have no issues anymore and a clanmate reported some short update flickering on his screen when starting the game two days ago.

Ignasi · 2019-09-12T09:20:46.846Z

Hey @Ryu-Salazar

There’s been no changes on our end. It might have been a temporary performance issue in your server that ironed itself out. Glad to hear the situation has improved.

system · 2019-09-19T11:20:50.757Z

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