Game mode: [Enter game mode here: Online official
Type of issue: [Enter one of the following: Misc
Server type: [Enter one of the following: PvP
Region: [Please enter your server region] EU
I’m from EU and my friend from US bought this game so we could play it together, I have a team and level 60 character in official g-portal #1130 server, He’s trying to join the server and gets a message that his ping is too high (He’s got like 120-140 when hes refreshing, on other games, like rust he gets less then 100 all the time). Can we or somebody else do anything to change this ? He’s able to play any other games with no problems on EU servers, has a really good connection and no problems with lag whats so ever, just this game. Is there any solution to this problem apart from refunding the game ?
Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug:
- Trying to join official EU server #1130 from US > ping too high