Old character stuck in limbo / accessing old item store purchases?

I’m trying to play on a very old account, and I used one of the two character unlocks for my old barbarian, who appears to no longer have a home server and permanently reads “offline.” It seems the server he was on no longer exists and was never transferred to a new one.

He’s only level 45 so I wouldn’t mind starting over, except that I have some old item store purchases (armor etc.) specific to that character that I want to get back if possible. As far as I can tell there’s no way to access these items on another character, and these items don’t even appear to exist in the store anymore.

I’ve already submitted a support ticket but I understand that getting a timely response might not be realistic. Is there anything I can do? Is there a character transfer service I can pay for that I’m missing?

Thanks for all the help!

Tagging @AndyB as per some other threads’ suggestion :slight_smile:

Yeah, we can see you have a character stuck on a server that doesn’t exist anymore. I’ve submitted a database administration task to look into this and will follow up with your ticket when we have more info. Thank you for your patience!


You rock!!!

Hey there, looks like we responded to your ticket and resolved the issue. Marking thread as solved. Let me know if you have any further issues!


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