"Online play is restricted" - Am I banned or something?

[Capt_insano0]

@Tuffman

along with the “reason” and duration of the ban.

I’ve been banned a few times and not once received that much information in the box. Weird

[jmk1999]

The one time I was banned, nothing was mentioned. No reason, no duration.

[Capt_insano0]

@CodeMage

They do sometimes wipe buildings, they don’t just rely on the decay.

They do both but lately I’ve only seen clans get banned and their buildings remain. Even one case of a clan getting banned (for good reason) they completely blocked off brimstone lake like the old days. The devs didn’t even remove it which is pretty sad/lazy imo

[jmk1999]

My base was definitely wiped.

[Kikigirl]

Yup been seeing that too. Also saw someone banned recently and the rest of the clan is fine? I thought maybe banned from another server perhaps but they’d really only been playing on 1 server.

[Capt_insano0]

@Kikigirl

Also saw someone banned recently and the rest of the clan is fine?

I’m not surprised. The tos and how it’s handled is a sloppy mess

[CodeMage]

@Kikigirl

Also saw someone banned recently and the rest of the clan is fine?

Do you know if they play on another server too? When someone is banned for something they did on one official server, they can’t play on any official server.

[Kikigirl]

I suspected that was the reason as I’d seen it plenty before but from I what I was told it was only the one.

[Tuffman]

When I tried to log on it kicked me back to server select with the box popping up telling me so, why and how long. I figured that was standard.

[Capt_insano0]

I’ve always got “failed to retrieve suspension information”

[Tuffman]

Lol maybe that’s the one bug they managed to fix

[Zeatros]

Ive been banned several times , i started using alt accounts out of fear of the grey area terms of service , sadly the tos was a good and bad addition to the games overall health (console).

[Frogg]

update: it just randomly started working again. no idea.

[TheJammie]

i asked this same thing and my post got removed… amazing yours is still up

[sestus2009]

Glad to see you are back on. @Frogg

[Caroll]

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

@Mayra

Information on suspensions and bans

While suspensions are not open to appeal we do offer the option of appealing a permanent ban. We understand some might not always be aware of the actions taken by clanmates.

If you are unaware of the reason for a suspension or ban, please make sure you check in-game first by accessing any of our official servers. You will be prompted with the reasoning for suspension/ban and the duration.

As mentioned previously, please note that only bans are eligible for an appeal and not suspensions. If you would like to appeal, please feel free to do this through Zendesk 3.9k by selecting ‘Ban Appeal’ as the type of issue and providing relevant information such as character names, servers you’ve played on, and clans you were part of.

You can read the full version of the Guidelines here:

Official Servers - Terms of conduct, guidelines and procedures

Official servers' guidelines Introduction Conan Exiles has thousands of official servers across several platforms and regions. These come with certain rules and strict enforcement. By playing on an official server you are expected to follow the guidelines below. Support will do their best to honor these guidelines. Please read through and consider the spirit of the guidelines, not the specific wording. We reserve the right to modify these rules. We will notify players in advance of any …