# Paid a month, cant log in **URL:** \ **Category:** Support\ **Created:** [March 8, 2019, 9:41am UTC](https://forums.funcom.com/t/paid-a-month-cant-log-in/57057 "2019-03-08T09:41:14Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Leite](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/leite/32/43186_2.png) [@Leite](https://forums.funcom.com/u/Leite)\ **Post date:** [March 8, 2019, 9:41am UTC](https://forums.funcom.com/t/paid-a-month-cant-log-in/57057/1 "2019-03-08T09:41:14Z")
Greetings, Yesterday I paid a month on my account to try out the new server. Unfortunely there was a payment bug and now I have 1 month paid, 1 month failed payment, and so, even that I paid my account its frozen/unplayable. Been waiting for 17 hours already and I still have no response. Ticket #1105025 ---
**Author:** ![Tjohei](https://avatars.discourse-cdn.com/v4/letter/t/13edae/32.png) [@Tjohei](https://forums.funcom.com/u/Tjohei)\ **Post date:** [March 8, 2019, 9:45am UTC](https://forums.funcom.com/t/paid-a-month-cant-log-in/57057/2 "2019-03-08T09:45:36Z")
Just wait a month and it will be OK 🙂 ---
**Author:** ![Leite](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/leite/32/43186_2.png) [@Leite](https://forums.funcom.com/u/Leite)\ **Post date:** [March 8, 2019, 9:47am UTC](https://forums.funcom.com/t/paid-a-month-cant-log-in/57057/3 "2019-03-08T09:47:12Z")
This is unaceptable on so many levels… 17€ per month and they can’t even handle a simple task in customer service. ---
**Author:** ![Bunnymd](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/bunnymd/32/19900_2.png) [@Bunnymd](https://forums.funcom.com/u/Bunnymd)\ **Post date:** [March 8, 2019, 10:25am UTC](https://forums.funcom.com/t/paid-a-month-cant-log-in/57057/4 "2019-03-08T10:25:25Z")
I bet it has something to do with the new payment window and the amount of players who came back. I agree tho, that the wait time is way too long for this kind of error. ---
**Author:** ![Tjohei](https://avatars.discourse-cdn.com/v4/letter/t/13edae/32.png) [@Tjohei](https://forums.funcom.com/u/Tjohei)\ **Post date:** [March 8, 2019, 2:58pm UTC](https://forums.funcom.com/t/paid-a-month-cant-log-in/57057/5 "2019-03-08T14:58:55Z")
My problem is solved now btw… so I am in… How do one claim - got this msg “You have 7 pending reward items. Claim Pending Rewards to receive them.” ---
**Author:** ![Saavick](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/saavick/32/16747_2.png) [@Saavick](https://forums.funcom.com/u/Saavick)\ **Post date:** [March 8, 2019, 3:02pm UTC](https://forums.funcom.com/t/paid-a-month-cant-log-in/57057/6 "2019-03-08T15:02:35Z")
> [@Tjohei](#): > > How do one claim - got this msg “You have 7 pending reward items. Claim Pending Rewards to receive them.” In the Daily Login window (it opens automatically when you log in) click the claim button, and then they spawn in your inventory 🙂 ---
**Author:** ![Tjohei](https://avatars.discourse-cdn.com/v4/letter/t/13edae/32.png) [@Tjohei](https://forums.funcom.com/u/Tjohei)\ **Post date:** [March 8, 2019, 3:04pm UTC](https://forums.funcom.com/t/paid-a-month-cant-log-in/57057/7 "2019-03-08T15:04:13Z")
Nahh it is the items from Sub 12. month ---
**Author:** ![Saavick](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/saavick/32/16747_2.png) [@Saavick](https://forums.funcom.com/u/Saavick)\ **Post date:** [March 8, 2019, 3:05pm UTC](https://forums.funcom.com/t/paid-a-month-cant-log-in/57057/8 "2019-03-08T15:05:24Z")
Ahh okay I don’t know then 😕 ---
**Author:** ![Bunnymd](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/bunnymd/32/19900_2.png) [@Bunnymd](https://forums.funcom.com/u/Bunnymd)\ **Post date:** [March 8, 2019, 3:16pm UTC](https://forums.funcom.com/t/paid-a-month-cant-log-in/57057/9 "2019-03-08T15:16:24Z")
My problem is also solved now. Took about 30 hours. Anyways better late than never. Seeya guys in the game! ---
**Author:** ![Leite](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/leite/32/43186_2.png) [@Leite](https://forums.funcom.com/u/Leite)\ **Post date:** [March 8, 2019, 5:28pm UTC](https://forums.funcom.com/t/paid-a-month-cant-log-in/57057/10 "2019-03-08T17:28:14Z")
Solved, after 20h+ hours. ---
**Author:** ![system](https://global.discourse-cdn.com/funcom/original/1X/8d85ca8a66fb78fa7574e255b50aa722d634177b.png) [@system](https://forums.funcom.com/u/system)\ **Post date:** [March 15, 2019, 7:28pm UTC](https://forums.funcom.com/t/paid-a-month-cant-log-in/57057/11 "2019-03-15T19:28:18Z")
Closed on March 15, 2019, 7:28pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.