Paid twice and didn't get my premium account. Is the ticket system still online?

I’m confused by how the help, customer service system works here. I decided to pay for a premium account. Age of Conan now has 2 payments and I get nothin’. For real, is the company still valid? Is the ticket system still being used or did I miss something and need to try a different way to contact them?


the Ticket System is still active but for the Moment they work at Home Office because the Corona thing. So it could take a little bit mor time for a response.

volunteer Forum Moderator

The support time is in the ballpark of 3 months. You have a long wait.

Same here; waiting for 2 weeks now

Stop complaining, its a feature.