Patron and aurum buying not working

More than 24hrs ago i bought 1500 aurum in two branches (500+1000) and i never got them. This evening i renewed my patron status since it expired today and it never got activated. From my bank account status all the money has gone through. Please assist so those purchases i have made get to my destination as intended.

There’s no financial support available on the forum for security purposes. Visit select Secret World Legends from the first droplist, Account/Billing from the second, and send your report on what’s not happening from there. If you have an open in-game petition for this matter include its number in your report.