So to follow up…

Funcom was able to resolve the issue, but it took almost two weeks. I will admit that communication for this or any issue was a bit more regular and detailed, specifically regarding the status, but none the less we just need to be a tad bit more patient.

@ salvo, I did follow up on Discord and after speaking with a GM I would not recommend this option and was simply directed to wait for customer service. So overall this was probably just a waste of time for both myself and the GM. In addition to using Discord, it is a 3rd party application and should not be used for handling or communicating payments or payment issues, which makes sense.

Based on my experience my advice is to be patient after opening a ticket regarding payment issues, because there does not seem to be any other straight forward course of action. @ Kievlyanka I hope that your issue is resolved asap and I understand the frustration.

1 Like