[PC Game Pass] Unable to use purchased DLC

Game mode: [ Any ]
Type of issue: [ Bug ]
Server type: [ Not Applicable ]
Region: [ NA ]
Mods?: [ No ]


Bug Description:

On startup, I receive the error “Failed to verify DLCs - Some DLCs may not be available during gameplay.”

When attempting to use Isle of Siptah DLC for either online or offline play, I receive the message “You do not own the DLC”. The Windows Store is opened to the DLC content page where the item is already purchased and installed.

Attempts to remove/reinstall, move the game to the system drive failed. VPN enabled/disabled, run as Administrator attempted, nothing worked.

This was in the log:

2021.06.08-19.14.29:544][164]LogFuncomLiveServices:Display: [90e54c57555a55fc55143e32b7f244ac]
[2021.06.08-19.14.30:108][198]LogOnlinePresenceWindows:Warning: Successfully set the presence status for user UniqueNetId [0x90000014ED613].
[2021.06.08-19.14.31:608][288]LogOnlineEntitlementsFls:Error: Failed to update entitlement cache.
[2021.06.08-19.14.31:608][288]ConanSandbox:Warning: Unable to update Entitlement cache due to: CloudScriptHTTPRequestError - The script made an external HTTP request, which returned an error. See the Error logs for details.
[2021.06.08-19.14.31:608][288]ConanSandbox:Error: CloudScriptHTTPRequestError - The script made an external HTTP request, which returned an error. See the Error logs for details.
[2021.06.08-19.14.31:608][288]ConanSandbox: Requested Message FlsDLCVerificationFailed. (Currently Active message FlsLoggingIn)
[2021.06.08-19.14.31:608][288]ConanSandbox: MessageBoxWidget: Failed to verify DLCs Some DLCs may not be available during gameplay.
[2021.06.08-19.14.31:609][288]ConanSandbox: Force closing message box type FlsLoggingIn. 
[2021.06.08-19.14.31:609][288]ConanSandbox: Check for modded session...


Expected Behavior:

Isle of Siptah is available for new games and online games


Installed Mods:


Steps to Reproduce:

Start the game.

2 posts were merged into an existing topic: [PC Game Pass] Failed to verify DLCs - Some DLCs may not be available during gameplay