Player keeps getting kicked from my server with a warning talking about default settings. PS4 passworded server

I have a server on PS4 that I have rented but I have two players getting kicked constantly one is having high ping issues. I have another who is getting a warning after being booted that says…there has been an error loading your game settings. Default settings will be used, and your settings file may be overwritten. He has yet to be able to stay on the server. Can anyone help me?

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