But people have said we can trust Funcom? I used my email when I reported twice a number of years back, aint had nothing bad happen.

As to the OP:

What Id love to see, is a simple reply from Zendesk on these forums:

“We receive approximately XXX number of tickets per day and have roughtly XXX number of tickets to deal with”

Hearing the same old “we are experiencing an unusual amount of high tickets” BS is just that. BS. Id like to hear actual numbers so we have ideas as to how busy they may or may not be, and how many reports actually go in.