# Please need answer from support \[Funcom Support #1079197\] **URL:** \ **Category:** Support\ **Created:** [July 7, 2018, 7:30am UTC](https://forums.funcom.com/t/please-need-answer-from-support-funcom-support-1079197/24483 "2018-07-07T07:30:26Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Ollydar](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/ollydar/32/9398_2.png) [@Ollydar](https://forums.funcom.com/u/Ollydar)\ **Post date:** [July 7, 2018, 7:30am UTC](https://forums.funcom.com/t/please-need-answer-from-support-funcom-support-1079197/24483/1 "2018-07-07T07:30:26Z")
I used grace ingame 3 days ago but I can’t log into game. Yesterday I contacted support from my account page but have received no response. Please address this issue immediately because the game time that has been payed for is ticking away. Ollydar ---
**Author:** ![Rooibos](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/rooibos/32/66_2.png) [@Rooibos](https://forums.funcom.com/u/Rooibos)\ **Post date:** [July 7, 2018, 8:05pm UTC](https://forums.funcom.com/t/please-need-answer-from-support-funcom-support-1079197/24483/2 "2018-07-07T20:05:15Z")
I’m sorry to hear your email ticket hasn’t received a reply, yet. We’re helping everyone as swiftly as we can, so for now, please keep an eye on your email inbox for updates. Your email ticket will be answered as quickly as possible. Keep in mind, if you’re unable to log in because your account is frozen, no paid time is expiring from your account while the freeze is in place. Any game time which would have expired will be returned to you as soon as the freeze is resolved. Your patience and understanding in this matter is greatly appreciated. ---
**Author:** ![jooo](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/jooo/32/9538_2.png) [@jooo](https://forums.funcom.com/u/jooo)\ **Post date:** [July 9, 2018, 8:00am UTC](https://forums.funcom.com/t/please-need-answer-from-support-funcom-support-1079197/24483/3 "2018-07-09T08:00:53Z")
I have the exact same problem, used GRACE on my 4 different accounts. I placed the support ticket 3-4 days ago and no response yet, guess I have to do the support contact with all of my accounts? I think there should be easier way, to activate all those account that used GRACE in this timeframe. My thread on that issue: > [@Used GRACE in Free to Play 1 week window, now account FROZEN?](https://forums.funcom.com/t/used-grace-in-free-to-play-1-week-window-now-account-frozen/24992/): > > As the topic says, I bought in game 4x GRACE and used them on all of my 4 accounts, now they’re all FROZEN even though I activated (Used) GRACE’s ingame from GMI. After the free to log week was over, it says now: “Error - Not paid Your account is not paid for or has been blocked.” Why it is frozen when I used GRACE? Problem with the free to play window promo Anarchy Online had? The promo was still on when I used it, did that cause a problem and the GRACE didn’t record and add 30 day game tim… ---
**Author:** ![Zagadka](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/zagadka/32/1435_2.png) [@Zagadka](https://forums.funcom.com/u/Zagadka)\ **Post date:** [July 9, 2018, 8:03am UTC](https://forums.funcom.com/t/please-need-answer-from-support-funcom-support-1079197/24483/4 "2018-07-09T08:03:59Z")
Not 100% sure if this applies, but from the [register.funcom.com](http://register.funcom.com) page, you can file to speak to a rep live, which is quicker. By keep in mind that I have no idea if they can help or not.