Premium Membership gone after 2 hours of playing the game

Hello. 2021-04-25 i purchuased Age of Conan 1 Month Premium Membership for account garrukk23, Payment ID 123363853 Due to information from “account.ageofconan. com”. The payment was approved and after i entered the game it was nice, all worked well and my account status was “Premium Membership”. After 2 hours i exit the game, my next game session sudenly become as a “Free to play”. It is 2021-05-01 and my account still “Free to play” type, but in payment history status of my last purchuase - Approved.
Hope to find a solution soon, thank you!

I believe @AndyB will be able to help out soon. Thank you!

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