# Premium not counting

**URL:** <https://forums.funcom.com/t/premium-not-counting/143822>\
**Category:** Support\
**Created:** [October 18, 2020, 3:04pm UTC](https://forums.funcom.com/t/premium-not-counting/143822 "2020-10-18T15:04:26Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![patttyp3](https://avatars.discourse-cdn.com/v4/letter/p/ed655f/32.png) [@patttyp3](https://forums.funcom.com/u/patttyp3)\
**Post date:** [October 18, 2020, 3:04pm UTC](https://forums.funcom.com/t/premium-not-counting/143822/1 "2020-10-18T15:04:26Z")

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Please help. I paid for premium 4 days ago, and still no premium access. I paid for two months, and the payment HAS gone through. No response to my help ticket. @andyb Ticket number Funcom #1150341.