Prenium not working acount frozen


Aften bying 1 month prenium sub, and after this is approved, my acount is frozen…
Ticket #1156491
Please help me

the same with me too, waiting for 1 week for an answer. two years paid subscription and yet I am locked and f2p. good luck with your problem. they are too incompetent, your problem will not be solved

After 3 days, they do anything and all is ok now :slight_smile:

The same problem. Ticket #1157826

Same problem had a 1 month sub going decided to buy the 1 year and now account is frozen cant play any of my other characters and I was charged the amount…

If you have a new issue to report please create a new topic and not add on to existing older threads. Thanks.