PS4 dedicated server pw lock says full, but only 2 online

Game mode: [Online]
Problem: [ Bug ]
Region: America

We have a dedicated server on the PS4. There is a password lock on the server. The admin and one other power are able to login with no problems. When i try to log in, the server says full. I was able to log in two other separate times and have a character on the server. In order to log in, i had to do a combination of restarting my ps4, closing the application, resetting my network connection, searching for server un-favorite it. It takes about 20 minutes, then eventually i can log in and see that there are 2/20 players.

Steps on how to reproduce issue:

  1. Login to game
  2. Search for dedicated server
  3. Dedicated server says full 20/20
  4. Only 2 players are live, and it is password locked so no one else should be on.