# PS5 Server Character transfer lost character **URL:** \ **Category:** PlayStation Bug Reports\ **Created:** [October 16, 2026, 4:17pm UTC](https://forums.funcom.com/t/ps5-server-character-transfer-lost-character/303376 "2026-10-16T16:17:24Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![ML89](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/ml89/32/145665_2.png) [@ML89](https://forums.funcom.com/u/ML89)\ **Post date:** [October 16, 2026, 4:17pm UTC](https://forums.funcom.com/t/ps5-server-character-transfer-lost-character/303376/1 "2026-10-16T16:17:24Z")
Hello Funcom Support Team, I am playing Conan Exiles on PlayStation 5 platform. My character was on official server 3328. I performed character cross-server transfer operation. After I finished exporting the character: 1. My original character has disappeared from official server 3328 2. There is NO character data inside cloud transfer storage buffer. My character is lost on both sides, cannot find anywhere. Character Name: 【daomaoanran】 Clan Name(if any):【None】 PSN ID:【daomaoanran】 Funcom ID:【daomaoanran】 Approximate time of incident:【Approximate time of incident: 2026‑10‑16 09:25 UTC】 I have restarted PS5 console and restart game client multiple times, the problem still exists. I need your team to check my account database and restore my lost character, thralls and inventory items. I have attached screenshots of my character as evidence. Please help me restore my character, thank you very much. ![1a147a81e2297-screenshotUrl_1792204519647edit](https://global.discourse-cdn.com/funcom/original/3X/f/5/f5070e0f78d1fa8e3cfad4fb7be3d127870ab605.jpeg) ---
**Author:** ![ML89](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/ml89/32/145665_2.png) [@ML89](https://forums.funcom.com/u/ML89)\ **Post date:** [October 17, 2026, 2:15am UTC](https://forums.funcom.com/t/ps5-server-character-transfer-lost-character/303376/2 "2026-10-17T02:15:07Z")
Additional Bug information I discovered: When I tried to perform another character export, the export requirement panel showed my cloud export slot is occupied. However, I cannot view / find any stored character in my cloud storage list. It appears to be a phantom broken cloud save that occupies my cloud slot without visible character data. Please also clear this broken phantom cloud save record and release my character export slot. ![1a147a8033e38-screenshotUrl_1792204556240edit](https://global.discourse-cdn.com/funcom/original/3X/c/4/c40fe5f50acd0d16f8fe5602c5165db65b3ed023.jpeg) ![1a147a7e0a459-screenshotUrl_1792204578616edit](https://global.discourse-cdn.com/funcom/original/3X/c/b/cbccc41d434c743f4153aea19f7af4833f40886b.jpeg) ---
**Author:** ![Xxx34444444444444444](https://avatars.discourse-cdn.com/v4/letter/x/e56c9b/32.png) [@Xxx34444444444444444](https://forums.funcom.com/u/Xxx34444444444444444)\ **Post date:** [October 17, 2026, 2:41pm UTC](https://forums.funcom.com/t/ps5-server-character-transfer-lost-character/303376/3 "2026-10-17T14:41:40Z")
Try to re-create any character you have with lvl 1 maybe that would solve it ---
**Author:** ![ML89](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/ml89/32/145665_2.png) [@ML89](https://forums.funcom.com/u/ML89)\ **Post date:** [October 17, 2026, 4:00pm UTC](https://forums.funcom.com/t/ps5-server-character-transfer-lost-character/303376/4 "2026-10-17T16:00:05Z")
I have tried creating a brand new level 1 character on another official server to refresh my account status. Unfortunately, the cloud slot is still occupied and the phantom save bug still exists. ---
**Author:** ![Xxx34444444444444444](https://avatars.discourse-cdn.com/v4/letter/x/e56c9b/32.png) [@Xxx34444444444444444](https://forums.funcom.com/u/Xxx34444444444444444)\ **Post date:** [October 17, 2026, 5:52pm UTC](https://forums.funcom.com/t/ps5-server-character-transfer-lost-character/303376/5 "2026-10-17T17:52:22Z")
yeah did you try to delete that new character and transfer the one you have in the cloud? ---
**Author:** ![ML89](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/ml89/32/145665_2.png) [@ML89](https://forums.funcom.com/u/ML89)\ **Post date:** [October 19, 2026, 12:38am UTC](https://forums.funcom.com/t/ps5-server-character-transfer-lost-character/303376/6 "2026-10-19T00:38:16Z")
Tried it, didn’t work… ---
**Author:** ![Xxx34444444444444444](https://avatars.discourse-cdn.com/v4/letter/x/e56c9b/32.png) [@Xxx34444444444444444](https://forums.funcom.com/u/Xxx34444444444444444)\ **Post date:** [October 19, 2026, 6:15am UTC](https://forums.funcom.com/t/ps5-server-character-transfer-lost-character/303376/7 "2026-10-19T06:15:19Z")
@Dana ---
**Author:** ![Dana](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/dana/32/79217_2.png) [@Dana](https://forums.funcom.com/u/Dana)\ **Post date:** [October 19, 2026, 8:50am UTC](https://forums.funcom.com/t/ps5-server-character-transfer-lost-character/303376/8 "2026-10-19T08:50:52Z")
Could you please reach out to our support team? They will be able to look into this issue further. > **[Contact Us — Conan Exiles Help Center](https://funcom.helpshift.com/hc/en/5-conan-exiles/contact-us/)** > > Are you looking for help with Conan Exiles? You can ask for help by creating a customer service request.