I’m sorry to hear a GM wasn’t able to help you with this request in-game. We can only investigate and address issues like this through a petition, I’m sorry. This isn’t something I can provide any further assistance with through a forum post.
If you aren’t happy with the service you received and would like to speak to a higher authority, you can find instructions for doing so in the following post: A GM did not help me. Is there anything I can do?