“Pain point” is also a marketing term.
That said, this one has found the game since the survey to be a rollercoaster.
Some good, some bad.
Most mixed
For example…
Having Sorcery, good!
The way it was implemented, okish
The variety of spells, not so okish
The side dishes (illusions and teleporters), magnificent but easily abused.
The current prospects, not so okish, seems it will be left as is in perpetuity.
Age of “War”, laughably bad.
New Purge, okish but deeply flawed
Legendary gear revamp, okish but deeply flawed
Loot revamp, excellent
Combat overhaul, what the cluck?
Thralls set to guard doors, chef’s kiss
Battle Pass (this one is biased, this one absolutely loathes Battle Passes): almost the best of what it is. Shiniest of turds. Least evil of fiends. It would be good if it were not an elemental composed of abhorrence. It’s doing it’s best despite being a manifestation of Mammon.
Bazaar: oh this is bad, so bad. Not just the absurd pricing, but also the consistency with which items sold are bug infested. Then there are the painfully incomplete sets.
Golems: what is this? Why is this here? How did this get priority in creation and implementation? They passively harvest? Neat, ish, ok, but why and why can’t the humanoids do so?
Overall, this one feels that since the survey (but also with other factors) reach has vastly exceeded grasp, and priority of features/development has grown increasingly divorced from those playing the game.