Reporting players for harrasment

Is there a representative you can speak to or chat with when making a report? Zendesk isn’t effective. All the replys seen like a computer replying. Can anyone official talk about how the process actually works? I have video of the harrasment taking place as well as screenshots of the chat conversation taking place for over an hour. Also a video of the conversation scrolled through from start to finish.

Use the Xbox report feature and report them to Microsoft. It’s faster

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