Way back in Age of War Chapter 2 they had to include this in the patch notes:
Link to the thread here.
Here is the bug report I found on the issue. The report was made in June of 2023 and the patch for it was made in September of 2023. I really don’t think that Zendesk is going to do anything to help them @Dana , this might very well be another instance of the same old issue from last year (or a new one altogether).