I want to thank the people who have posted about this problem in the past. I gather that tech support is a community activity and not something Funcom participates in, so thank you to everyone who posts helpful suggestions.
None of the suggestions solved the problem, and I spent a weekend trying out those solutions. I discovered that the open beta works so I will try that for a while. Maybe I can find another way to fix the problem of the Sandbox crashing.
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