See this is where I question this common assumption. Here is the email I got awhile back in response to asking Gportal to handle this. So contacting Gportal is no longer an option and it, as I said, falls solely on Funcom to fix the situation. Whether it’s DDOS attacks on a server and shutting the entire cluster down, or something else, they should work to stop it from happening daily.

Hello there!

If you could report this to Funcom! They manage the official servers! You can report the downed hardware in the link below!
Funcom Help - Funcom

Kind regards,
brittany


GPORTAL, Inc
3416 Hillcrest Dr
Waco, TX 76708


CEO: Sascha Wintz