Server Issue - Players cannot join

Game mode: [Enter game mode here: (Online official | Online private | Single-player)]
Online Private.
Type of issue: [Enter one of the following: Crash | Bug | Performance | Misc]
Server type: [Enter one of the following: PvP | PvE-Conflict | PvE]
Region: [Please enter your server region]
South America

[Describe the bug here]

People cannot joing my Private server, when a player try to connect i got this mensage on the DS screen: SlotServerRatingRequestTimedOut: Rating request timed out with error 12.
The test por acessbility test shows all ports okay, i have installed xammp to see if my DMZ is working fine and it is.
The server shows up on the server list, but people cannot join.

Server name on server browser: [7x][BR] BattleGrounds +LvL300 +PVP/E/C +Kits +AoC #2

Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug:

  1. Download the Dedicated server launcher, config the server and press the turn on button.
  2. Tried on 2 machines, both got the same error.
  3. Windows 10 Machines, updated, firewall deactivated.

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