Normally they could recover from a server reset save from the previous day. They did this for me once and it was fine. However the second time I had it happen, I permanently lost an alt I used for transferring stuff. After six failed attempts to recover it over a span of a couple months, I suddenly saw them announce that transfers would be closed for the time-being. It’s as though they realized, “oh shit. This isn’t working. If it happened to him, it could happen to anyone.” I’m just glad it wasn’t my main character… still sucks though.