Server transfer issue. Something isn't right

Ok so… I screwed up badly but I don’t consider it entirely my fault. Either the information and the rules on character transfer did not clarify this, or the recent changes screwed up the cooldown application.

My idea was to move character A to another server to free a spot for character B, who I wanted to move to that server instead. So that would be one transfer for each of the two characters.
The rule did not mention that the character transfer cooldown is account wide, not for individual characters… somehow? Why?

Now both of my characters are stuck on two dead servers for an entire month.

Is this supposed to work this way? Is the rule unclear and the transfer is indeed account-wide, or is it a bug?