Sever/character deleted or moved? Sever 1113

Game mode: [Online]
Problem: [Bug]
Region: [EU]

Over the last week we have been playing on official sever 1113 pvp how ever today when we logged in our characters where gone and so was all the old member of the sever talking to them they have the same problem. all progress lost and a whole new load of player who are already established. ( one of us got off at 6am today and it was still fine) the direct connect was