You have my sympaties.
I recently had this issue, my character was deleted after the game froze on the disconnect screen, forcing me to shutdown from the PS menu.
And just yesterday it happened again, though this time it was not a full on delete, but the game started by telling me my points had been reset due to “significant changes to the attribute system” I thought this was rather odd since I had not downloaded any patch, and the version number was still the same.
My character was completely ruined though.
Not only had his apperance reverted to some default setting with long white hair. But I was lvl 59 with only 1 attribute point.
I tried to fix it by de-leveling and re-leveling on the admin screen, but I ended up with max 59 points, the last one gone forever, and knowledge points in the thousands…I gave uo and rebooted the character from scratch…Again.
And now I’m in dread, knowing that it happened AGAIN for a third time!
Just as I had to leave for work.
If my progress is gone when I get home tonight, I’m uninstalling.
Sorry for the rant but I’m quite agitated about this. 