Someone help me please. Where can I complain about a server?

What I want is for you to hear me, ping from # 1977 always 1020 or 9999! Other servers are normal . :sob: :

** UPDATE :confounded:: PING is normal, but the delay continues to load the doors! I cannot solve this mystery.**


There was a shortcut in the game to complain about, but it’s not there anymore!


Where can I complain? So they can really hear me! I don’t know if this link still works:

https://docs.google.com/forms/d/e/1FAIpQLSczivzEMIcmU1HK0cCZm6kpY-jnsKHdZvHtljXIAXfH5E72Rg/viewform


Don’t act like god Crom, you are better at answering our prayers. :pray:

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Official server #1977 PvE Conflict

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I can’t open the doors, because they don’t exist! And I can only get out if it opens like doors.

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The server report tool that you have send will probably be your best bet

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have you tried direct connect ? Numbers in serve list are bugged as hell. On server I play on it always shows over 140 ping when in game i get 64-84, character level in list shows still 58 while it has been 60 for a long time. I always direct connect, try that.
for server #1977 in direct connect put in this address: 92.38.151.72:28000
if you need to find ip for any other official server look it up on battlemetrics.com

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Problem not yet solved! I’m a Funcom fan, but I’m sad about that, I want to play. today I almost lose the fishing house for not being able to leave the base.

They always fixed it quickly, but this time it’s taking too long.

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Yo tuve ese mismo problema en el 3046 y al final lo dejé mudandome a otro servidor

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To understand: this video shows the situation of this server. (15 minutes the door appeared)
note: I managed to change the helmet inside the ghost door.

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Anyone who knows how to contact us, or direct this problem to funcom, help us. Thank you

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I’ve been having this same problem for at least two weeks, Official 1977 already has that cursed 1020 ping and now we have this delay, it’s becoming really hard to play this game

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It’s still bad, I want to play! :sob:

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Honestly, I’d consider moving on to a new server that’s not broken and that has lower ping.

That being said, the official way to deal with this would likely be to first contact gportal and get them to confirm that the problem with the server isn’t within the realm of things that they’re responsible for.

Once gportal says this is Funcom‘s responsibility, try reporting this directly to a community manager as if it were a player using an exploit. That may be what’s actually happening here. A player has built something that’s causing the server to become unresponsive.

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Si fuera PVP te diría que están tirando el server . pero no creo que sea el caso . el server si esta lleno es posible que lo este causando .

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still in trouble, the same problems. :robot:

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This issue is on every server and is related to your internet connection.
When you connect to the server, your computer is asking the server about what type of door you’re using.
Since your connection with the server is very bad, the server takes its time to respond to that question and so you have to wait for a while. If your base is the city of new york, take some popcorn as this may take a while as much as 30min.
What you can do instead is to replace your internet provider, use a VPN that could improve your connection or play on a server closer to your region for better lattency.

Best regards.

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mauybe try out another server? Server that is more near u? I have this when i try USA server while i am in europe…

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This is normal when logging into the game… for me atlest.

No doors or chests with the clan names being the same. Sometimes the lighting doesnt load in right away either. It doesn’t take 15min tho maybe 3-4mins.

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Or Funcom could get rid of live services as the problem didn’t exist until then.

I don’t believe it’s an internet provider issue. We have 3 people play Conan on the same internet connection in this house. We are in Australia where the internet is worse than most 3rd world countries. We have never had a problem until FLS. We can be sitting next to each other, one gets in with a ping of 35 while the other has a ping of 499 and can’t get in. The ping goes through random spikes while playing from 29 to 1000’s and then the server crashes.

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I have been having similar issues at all online pve servers. I never had the same issue at single player.

I continiously get pinned down , sometimes it ends up my character slowly clubbed to death by nearby npcs since I cant even move. My end this issues allways happen when I wander/pass by other player’s settlements. (Theyre all oversized and filled with extreme number of thralls and pets aswell)

I dont know if you re having the issues around a crowded settlement or a far away spot to other players.

Hey there,

The developers are currently working on ping issues. The 9999 ping issue may take a little longer to fix, however.

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