# Stuck on Load Screen

**URL:** <https://forums.funcom.com/t/stuck-on-load-screen/132730>\
**Category:** PlayStation Discussion\
**Created:** [August 5, 2020, 11:55pm UTC](https://forums.funcom.com/t/stuck-on-load-screen/132730 "2020-08-05T23:55:33Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Hugo](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/hugo/32/25184_2.png) [@Hugo](https://forums.funcom.com/u/Hugo)\
**Post date:** [August 7, 2020, 5:59pm UTC](https://forums.funcom.com/t/stuck-on-load-screen/132730/2 "2020-08-07T17:59:10Z")

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Hello @Queenz, as this is happening on a private server we’d recommend reaching out to G-Portal first, either through their forums or by submitting a ticket, so that they can determine if there’s any hardware or network issue on their end since we don’t have access to private servers ourselves.

Support Forums:  
[https://www.g-portal.com/forum/board/95-conan-exiles/](https://www.g-portal.com/forum/board/95-conan-exiles/)

Support Ticket:  
[https://www.g-portal.com/en/support](https://www.g-portal.com/en/support)

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