# Stuck on loading screen - PAIKANG **URL:** \ **Category:** Support\ **Created:** [October 23, 2019, 4:30pm UTC](https://forums.funcom.com/t/stuck-on-loading-screen-paikang/91436 "2019-10-23T16:30:43Z")\ **Posts on this page:** 1\ **Showing post:** 5
**Author:** ![Guiltyfeet](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/guiltyfeet/32/68347_2.png) [@Guiltyfeet](https://forums.funcom.com/u/Guiltyfeet)\ **Post date:** [June 14, 2020, 9:16pm UTC](https://forums.funcom.com/t/stuck-on-loading-screen-paikang/91436/5 "2020-06-14T21:16:28Z")
@AndyB ⚠ DO NOT: allow anyone to log into your account; that is ‘account sharing’, a serious offense. 👍 DO: Contact Customer Support for Assistance @ [Funcom Help - Funcom](http://www.funcom.com/help) > "Due to the threat of fraud and security risks associated with sharing and selling accounts, we do not take this lightly.” - Customer Service Manager, Chris Tatum, GM Tamtor > [@Permanent Ban after 12 years of playing](https://forums.funcom.com/t/permanent-ban-after-12-years-of-playing/124540): > > Dear Funcom Dear my Friends in AoC Within the pandemic lockdown, a friend, neighbor, old conqueror friend requested to try my PVP Lvl 10 Ranger (as a DPS) before start rolling a ranger toon. I didn’t mind, so he did the following:- 1- Cursed a guy after getting trolled for killing him which gave my account a 3 days Ban. I don’t blame him, everybody was stressed during the lockdown. 2- He logged to his account (conqueror) to apologize from Funcom and confess that it was his fault and that he … --- _[View the full topic](https://forums.funcom.com/t/stuck-on-loading-screen-paikang/91436)._