I am definitely not implying that he’s lying or you can’t trust him.
But perhaps he’s misinterpreting the reason given? Which is why I am saying to ask for a screenshot of the in game reason.
I am concerned about spamming being the reason because as I’d mentioned, there’s already a system in place to mitigate it by muting AND it already limits chat; too many chat lines from the same person in a short period of time blocks for a temporary period from chatting again. Why in the hell would Funcom suspend someone for spamming chat?? I’ve muted annoying people and ahhh, serenity.
So if this is a new procedure, it’s alarming and we certainly have not been updated on it in the ToC.
He’ll keep getting automated messages until it’s able to be viewed and responded to. But unlikely they’ll elaborate. Additionally, suspensions cannot be appealed.
As for the others… There’s many reasons why people are actioned on, so it’s not really “a way to get people suspended”. Suspensions and bans and this entire process isn’t new.
There are 2 ways that you can get suspended or banned. The first is Battle Eye which is a completely different process and doesn’t even allow you to play the game. The other is via report(s). So if we only focus on the former, which is your friends situation, they were reported through Zendesk and actioned on.
Keep in mind that it is a temporary suspension for Official servers only, still sucks, but they can play on singleplayer, CO-OP or private servers until the server reset on the next day after their suspension is served.
It’s usually 3 strikes for minor infractions, 3rd is permanent ban. A permanent ban can happen the first or second time, but is reserved for more serious stuff.